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Kookmin Bank Becomes a World-Class Financial Institution by Deploying an IP-Enabled Call Center With Nortel Networks Solutions
Overview Merging with Housing & Commercial Bank (HCB), Kookmin Bank emerged as the largest bank in Korea. For the two banks that focused on the lending business, consolidation of their call centers was most important. To meet the ever-changing needs of customers, it is necessary to support a variety of applications. Kookmin selected Nortel Networks solutions to build its IP-enabled call center. Built on an installed base of Nortel Networks Meridian I PBX previously deployed by Kookmin, the IP-enabled Symposium Call Center Server has become a solid and scalable foundation for building profitable, long-term customer relationships through skill-based routing, comprehensive managing and reporting, and real-time displays for supervisors and managers.
| Publisher | Nortel Networks | File Format | PDF, requires Acrobat Rdr 5 |
|---|---|---|---|
| Date Published | November 2004 | Downloads | 5 |
| Format | Case Studies | ||
| Topics | |||
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