Also used in IT project management is the IT infrastructure library (ITIL), the British Standards Institution's Standard for IT Service Management (BS 15000). Prince 2 is widely available and like ITIL, is supervised by its creator, the OGC.
Microsoft has signed a deal with the British Library to digitise 100,000 of its books. The software giant will use MSN Book Search to index 25 million pages of British Library content by next year, the pair announced.
In fact, the IT Infrastructure Library (ITIL) - a cohesive set of best practices supported by training and implementation tools - is completely bound up with the modern approach to service management.
Well, the handbooks are not the most easily read books in the world, the processes do not necessarily match the existing processes that an organisation is already using and vendors have implemented Itil support in a more piecemeal fashion than...
Examples of best practice amongst leading edge adopters include IT infrastructure library (Itil), service desks, asset and configuration management tools, IT portfolio management tools and business service management performance monitoring...
Two-thirds (66 per cent) of companies around the globe are using IT infrastructure library (Itil) - the IT service delivery framework - to help manage their IT infrastructure. Engagement with other best practices drop off sharply after Itil with...
Did you find this white paper useful? 
White Paper RSS
Download
Register
