You are here: silicon.com > Resources > White Papers > IT Management > IT Infrastructure > Service Level Management

Service Level Management White Papers

Information Technology Infrastructure Library (ITIL) Relative to CMII

Overview ITIL provides a framework for organizing service management in an IT environment and is used to reveal the interfaces and any communications deficiencies within existing IT processes. ITIL makes CM an integral part of the service management process. However, it would appear that the steps used to process reported incidents are excessive. Incidents could be processed more efficiently and the number of steps could be reduced through better integration of the CM-related activities.

Further White Paper Details
Publisher	Institute of Configuration Management	File Format	PDF, requires Acrobat Rdr 5
Date Published	July 2003	Downloads	62
Format	White Papers
Topics	Service Level Management, SLA

Did you find this white paper useful? 1 out of 2 users found this white paper useful

Lucent debuts intelligent service management

IT managers, who deal with fixed and wireless service providers can incorporate their own user interfaces with the use of ISM's Application Program Interface (API). Lucent Technologies is aiming to provide IT managers with the ability to manage...

Channel:
Desktops

Eircom unveils service management app

Ex-Irish state owned telco, Eircom, has implemented a £320,000 service management application for all of its service operations. Called SORTS (Service Order Reporting and Tracking System), the programme tracks all of Eircom's service orders, for...

Channel:
Applications

John Lamb's week: WWW inventor goes wireless

The Office of Government Commerce will announce the completion of the first government tender processed entirely via its on-line tendering service OGC TenderTrust. A survey published on Monday will reveal that 25 per cent of IT spend among mid...

Channel:
Comment & Analysis

Quocirca's Straight Talking: IT too arrogant?

IT exists to automate some business activities and to better enable others - for example, building on the work of the telcos to provide a data communications network that spans the globe. Historically when times are good IT vendors start to believe...

Quocirca's Straight Talking: Service management

For example, more than 80 per cent of respondents were confident that such alignments would result in improved business processes, better support for customer-facing activities and reduced overall costs.

Analysis: Bringing IT in line with the business

Quick wins are important and the ITSMF's Lawes recommends three potential activities for initial investigation: change management; the service desk; and asset management. After a rollercoaster ride in IT investment over the past few years, many...

Channel:
IT Governance

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

Also on silicon.com

Site Navigation:

Service Level Management White Papers

Information Technology Infrastructure Library (ITIL) Relative to CMII

Quick Sitemap Links:

About Us

Search

Blogs

Verticals

Advertising Features

CNET Networks in Europe

CNET Networks in the United States

CNET Networks in Asia Pacific