Service Level Management White Papers
ITIL Lands in the IT Manager's Workshop: eHealth and the IT Infrastructure Library (ITIL)
Overview IT governance is a subject whose time has come, and ITIL is in the vanguard of this movement. The increase in efficiency, cost savings, responsiveness, and return on investment of the IT services of organizations that apply ITIL best practices will increase their competitiveness, thereby encouraging broad-based adoption by other organizations that are trying to keep pace.
| Publisher | Concord Communications | File Format | PDF, requires Acrobat Rdr 5 |
|---|---|---|---|
| Date Published | November 2004 | Downloads | 134 |
| Format | White Papers | ||
| Topics | |||
11 things to consider for File Virtualization
As organizations struggle to cope with the exponential growth of data, especially in the unstructured and decentralized file space, the urgency to gain better control, visibility and transparency of file...
True Convergence Demands a Communication Service Provider that Embraces a Customer-Centric Approach
Ensure your service provider's convergence strategy meshes with your enterprise network needs. Respected consulting firm Stratecast, a division of Frost & Sullivan, outlines the six customer-centric attributes that should be at...
Learn how Performance Metrics for Telcomm Expense Management Drive new ROIs and SLAs
Metrics that force organizations to think about service level agreements and measurements differently Learn how new high performance telecom expense management solutions will increase your ROI. Watch "Learn how Performance...
Customer Case Study:Â A L Filters
Companies undergoing rapid expansion can all too soon find their IT infrastructures becoming unwieldy, inadequate and expensive to manage. Switching to virtualization with a consolidated and simplified datacentre environment can...
Improving IT service delivery through an integrated approach to software asset management white paper
This white paper describes the challenges of managing software rights in increasingly complex environments and discusses how SAM can make the entire process more efficient. Specifically, it addresses how SAM...



