Service Level Management White Papers
ITIL Lands in the IT Manager's Workshop: eHealth and the IT Infrastructure Library (ITIL)
Overview IT governance is a subject whose time has come, and ITIL is in the vanguard of this movement. The increase in efficiency, cost savings, responsiveness, and return on investment of the IT services of organizations that apply ITIL best practices will increase their competitiveness, thereby encouraging broad-based adoption by other organizations that are trying to keep pace.
| Publisher | Concord Communications | File Format | PDF, requires Acrobat Rdr 5 |
|---|---|---|---|
| Date Published | November 2004 | Downloads | 134 |
| Format | White Papers | ||
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