Service Level Management White Papers
ITIL Lands in the IT Manager's Workshop: eHealth and the IT Infrastructure Library (ITIL)
Overview IT governance is a subject whose time has come, and ITIL is in the vanguard of this movement. The increase in efficiency, cost savings, responsiveness, and return on investment of the IT services of organizations that apply ITIL best practices will increase their competitiveness, thereby encouraging broad-based adoption by other organizations that are trying to keep pace.
| Publisher | Concord Communications | File Format | PDF, requires Acrobat Rdr 5 |
|---|---|---|---|
| Date Published | November 2004 | Downloads | 134 |
| Format | White Papers | ||
| Topics | |||
11 things to consider for File Virtualization
As organizations struggle to cope with the exponential growth of data, especially in the unstructured and decentralized file space, the urgency to gain better control, visibility and transparency of file...
GUIDEBOOK: ORACLE'S SIEBEL CRM ON DEMAND
Oracle's Siebel CRM On Demand has leveraged its history and experience in CRM to provide customers with deeper functionality to drive competitive advantage. Nucleus found Siebel CRM On Demand customers...
Improving IT service delivery through an integrated approach to software asset management white paper
This white paper describes the challenges of managing software rights in increasingly complex environments and discusses how SAM can make the entire process more efficient. Specifically, it addresses how SAM...
Flexible IT contains costs, boosts efficiency
Like other midmarket companies today, you're probably focused on cost optimization. In the ForwardView article, "Work smarter, not harder: Flexible IT," experts suggest ways to do more with less. You'll...
From Trust to Process: Closing the Risk Gap in Privileged Access Control
In this whitepaper, Enterprise Management Associates (EMA) examines this critical issue in IT security administration in light of the BeyondTrust approach to helping businesses move from a trust-based system to...



