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IT Service Management Assessment: Enabling IT Alignment for Maximum Business Impact

Overview Computer Associates International, INC. (CA) has partnered with Pink Elephant and Pink Roccade, leading organizations dedicated to IT Infrastructure Library (ITIL) best practices, to offer the IT Service Management Assessment, a service offering from CA Technology Services. This offering analyzes your existing IT service management environment, and identifies gaps in IT service management performance and cost savings through benchmarking against ITIL best practices.

Further White Paper Details
Publisher	Computer Associates International	File Format	PDF, requires Acrobat Rdr 5
Date Published	October 2004	Downloads	154
Format	White Papers
Topics	SLA, Service Level Management

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