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Service Level Management White Papers

An Introduction to IT Service Management, ITIL, and MOF

Overview ITIL is the IT Infrastructure Library, a set of publications providing descriptive (i.e., what to do and why) guidance on IT service management. MOF is a set of publications providing both descriptive (i.e., what to do and why) and prescriptive (i.e., how to do) guidance on IT service management. This paper introduces two of the most popular IT service management frameworks: the IT Infrastructure Library (ITIL) and Microsoft Operations Framework (MOF).

Further White Paper Details
Publisher	AFCOM.com	File Format	PDF, requires Acrobat Rdr 5
Date Published	September 2002	Downloads	29
Format	White Papers
Topics	Service Level Management, SLA, Infrastructure Management

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Amazon stumps up for British Library online catalogue

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Channel:
WebWatch

IT consulting: Keys to keeping projects on track

Also used in IT project management is the IT infrastructure library (ITIL), the British Standards Institution's Standard for IT Service Management (BS 15000). When it comes to project management, what separates the wheat from the chaff?

Microsoft and British Library turn 100,000 books electronic

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UK announces plan for culture web library

The British Library signed a deal with Microsoft earlier this year to digitise 500,000 books, while a number of internet companies including Google are forging ahead with their own book digitisation projects, which have been fraught with copyright...

Analysis: Bringing IT in line with the business

In fact, the IT Infrastructure Library (ITIL) - a cohesive set of best practices supported by training and implementation tools - is completely bound up with the modern approach to service management.

Channel:
IT Governance

Businesses struggle with SOA complexity

Examples of best practice amongst leading edge adopters include IT infrastructure library (Itil), service desks, asset and configuration management tools, IT portfolio management tools and business service management performance monitoring...

Channel:
SOA/Web Services
Tags:
ovum,
soa

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

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