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IT Service Management Service Brief: Business Impact Analysis

Overview A primary focus of IT Service Management (ITSM) is the application of IT best practices (founded in ITIL) to enable IT to become a more effective service provider across the enterprise to satisfy the organizations requirements. Although managing the IT infrastructure itself is a necessary component of most ITSM solutions, it is not the primary focus. Instead ITSM addresses the need to align the delivery of IT services closely with the needs of the business.

Further White Paper Details
Publisher	RL Information Consulting	File Format	PDF, requires Acrobat Rdr 5
Date Published	June 2002	Downloads	45
Format	White Papers
Topics	SLA, Disaster Recovery

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