Service Level Management White Papers

Answering the ITIL Sceptics

Overview With the growth in e-commerce, more and more companies will be striving to meet the demand for continuous service. This demand is driving availability expectations toward 24x365. Traditionally, industries with a need for high availability included government, finance, health services etc., but with the growth in e-business, high availability needs are penetrating large to medium organizations across all industries.

Further White Paper Details
PublisherITILPeople.com File FormatHTML
Date PublishedNovember 2004 Downloads6
FormatWhite Papers   
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