SLA White Papers
BSI Case Study on the Benefits of BS 15000 Registration
Overview The Datalect Group has been providing services within the I.T. industry, providing hardware maintenance, software support, managed and professional services. Datalect has a significant number of large partners organisations to which it delivers services. In order to ensure they are able to deliver efficient and effective IT Service management solution, the organisation began to use the proven guidance of the IT Infrastructure Library (ITIL) to structure and co-ordinate their business processes. The implementation of ITIL ensured the commitment to ensuring industry best practice was the goal. The development of the BS 15000 standard has also been a valuable source of guidance.
| Publisher | BSI Management Systems | File Format | PDF, requires Acrobat Rdr 5 |
|---|---|---|---|
| Date Published | November 2004 | Downloads | 93 |
| Format | Case Studies | ||
| Topics | |||
-
Did you find this white paper useful? 1 out of 2 users found this white paper useful
White Paper RSSITSM: A Customer-Focused, Process-Oriented, Cost- Justified Approach to Success
DownloadIn today's complex IT environments, the need for expertise in specific, focused areas has presented a challenge to IT management to have the right level of expertise in place, at...
Sample service level agreement for application support
Consulting firms that provide support to their clients use service-level agreements to make sure both sides get what they need. This SLA template, updated in November 2003, can be used...
SLA Metrics
Which metrics should we use for our service-level agreements? That is a hard question, and like so many other SLA -related questions, many of the details of the answer will...
Sample SLA for outsourced data backups and retrievals
Use this sample service level agreement (SLA) if your organization is entering into a contract with a third-party provider to outsource your data backups. This sample document will help you...
Outline responsibilities and objectives with this SLA for internal business units
This sample SLA is designed to help you outline service level roles and responsibilities between your IT department and your organization's business units. An SLA enables IT to get an accurate...
