Help Desk White Papers

Balancing IT Responsiveness and Control -- Ten Things To Consider When Developing a CCM Strategy

• Tags:
• help desk,
• configurations,
• configuration,
• production

Overview In both business and technology, change is inevitable. Adaptability often differentiates companies and determines business success. Now more than ever, companies rely on IT to support the achievement of business objectives. As business strategies change, the IT organization must have the agility to respond to new requirements. At the same time, the IT environment is becoming increasingly complex. Interdependencies between IT components are critical, and once systems are working as designed, they are best left alone. As a result of these intricacies, frequent change in the IT production environment is the leading cause of system failures. Not hardware failures. Not disasters. Changes made by IT personnel to IT production systems are the leading cause of IT failures that affect business systems.

Most companies have tried various remedies to address this issue. But balancing control and agility is difficult, especially when approaches tend to optimize one at the expense of the other. Fortunately, there is a systematic and process-driven approach to achieving a balance that optimizes both responsiveness and control. An integrated Change and Configuration Management strategy can help the IT organization identify the relationship between the IT environment and critical business services. Then, IT can consistently manage a change process and control infrastructure configurations in a way that is both responsive to changing business and IT requirements and in control of all critical configurations in the IT environment. If you are considering a Change and Configuration Management strategy for your organization, download this free white paper to learn ten things that will help you create an IT organization that is both responsive to change and in control of the complex systems that support your business.

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