Quality of Service White Papers
Combining ITIL and Six Sigma to Improve Information Technology Service Management at General Electric
Overview ITIL defines the "what" of service management and Six Sigma defines the "how" of quality improvement. Together, they make a great combination for improving the quality of IT service delivery and support. This paper presents a description of ITIL and Six Sigma, and discusses how they can be used together to improve IT service through best practices. The paper illustrates the power of the combination of ITIL and Six Sigma, with a real-world example of an ITSM improvement program implemented at General Electric.
| Publisher | BMC Software | File Format | |
|---|---|---|---|
| Date Published | October 2004 | Downloads | 810 |
| Format | White Papers | ||
| Topics | |||
-
Did you find this white paper useful? 11 out of 14 users found this white paper useful
White Paper RSSContact Centres: Optimum service at optimum cost
DownloadGetting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful...
Learn how Performance Metrics for Telcomm Expense Management Drive new ROIs and SLAs
Metrics that force organizations to think about service level agreements and measurements differently Learn how new high performance telecom expense management solutions will increase your ROI. Watch "Learn how Performance...
Dell-Customized Mobility Solutions
The marketplace is overflowing with a multitude of mobility options for businesses of all types and sizes. From notebooks, netbooks, and handheld computers to WiFi, smartphones, and mobile broadband, there...
10 Steps to Control Wireless Costs Through Consumption Management
In the telecom and data communications environment, the challenge is to strike the right balance between understanding corporate usage trends and adopting new technologies that can make the organization more...
Sybase - Taking a Strategic Approach to Enterprise Mobility
Learn how to deploy a mobility solution that allows you to manage, analyze, and deliver data to anyone, anytime. And learn how to select a solution that will boost productivity,...
