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A Process for Creating a Standardized and Productized Service Catalog

Overview This audiocast, sponsored by ManageStar, covers best practices for implementing a service catalog. Join Dan Vogel, Senior Vice president at META Group and Mike Micucci, VP of Marketing at ManageStar, and learn how service catalogs productize and communicate IT service offerings. You will hear the benefits of a service catalog, how to get started, how to prioritize which services to start with, and how to measure your success. The event takes place live at 10:30am PT/1:30 ET on December 14th, 2004.

Further White Paper Details
Publisher	Managestar
Live Date	15th November 2004 00:00 GMT
Format	Webcast
Topics	Supply Chain Management, Service Level Management, Resources Mgmt., Infrastructure Management, Services

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