Worst: Letsbuyit - although advertising some exceptionally good prices, their site is like death, their call centre is permanently 'call waiting', and their fulfillment is terrible. But many more will flourish - especially if they get their...
Big Blue agreed to take over privately held Daksh, India's third largest back-office-services company, in a deal estimated to be worth between $150m and $200m. The Indian company provides call centre, transaction processing and data management...
The model for using lower-cost overseas locations such as India for software development and call centre work has become a mainstream and widely accepted business practice over the last decade, led largely by the financial services sector.
The BBC's financial and accounting services will be housed from a mix of locations in the UK and India, customer support services remaining in the UK. BBC group finance director Zarin Patel said the move to India demonstrates the BBC is prepared to...
Juniper predicts the biggest region for mobile banking services will be China and the Far East, followed by Western Europe and India. The most popular service will be financial information, while the average mobile banking transaction value is...
Greater transparency of information would allow customers to be better served, their healthcare to be better provided and their lives and status more secure. I look at the information we obtain on our customers - people who have already engaged in...