Business Management White Papers

First Cellular: A Major Player in a Select Territory

Overview First Cellular of Southern Illinois has a clear focus: To become the region's top wireless provider. First Cellular began by implementing VeriSign's SpeedSUITE, a comprehensive billing system that greatly reduced the administrative burden on First Cellular's staff. The new system allowed First Cellular to centralize all activations and changes at the point of sale, for a greatly enhanced customer experience. In addition to SpeedSUITE, First Cellular also implemented several of VeriSign's advanced billing solutions, including SwitchTrac, a tool that provides increased switch-level visibility. SwitchTrac enabled First Cellular to access timely subpoena information, which helped the carrier to comply with State mandates.

Further White Paper Details
PublisherVeriSign File FormatPDF, requires Acrobat Rdr 5
Date PublishedNovember 2004 Downloads5
FormatCase Studies   
Topics

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