Phill Robinson, VP marketing EMEA at Salesforce.com, said in response: "If anything, RightNow is two years behind Salesforce.com. We have Gartner saying our technology is two years ahead of theirs," Gianforte added, also saying it is harder for...
Julian Johnson, VP CRM solutions EMEA at SAP, said his company's month-old on-demand product is a reaction to customer need, not rivals' innovation, and he said it would have been recognised organically.
That claim comes despite suggestions from analyst house Gartner and some traditional CRM players speaking at a recent Gartner CRM Summit, that the public sector may be loathe to take the hosted route because of concerns about sensitive public data...
Wayne Foncette, VP of UK and Ireland at RightNow, says: "Within 30 days our customers already have business benefits. Chris Boorman, VP of EMEA marketing at Salesforce.com, says: "Companies in the mid-market need to use their IT budgets effectively.
SAP launches its own A1S on-demand product this week but Rebecca Wetteman, VP at analyst house Nucleus Research, questioned how different it is to SAP's traditional software delivery model, which she described as "painful, time-consuming and...
Loic le Guisquet, senior VP for CRM at Oracle, said the tech exists to address these failings and companies should apply intelligence to data they hold in order to meet expectations. Analyst house Gartner recently came out with seven ways in which...
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