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Supply Chain Management White Papers

Are You Ready for Second Generation Hosted CRM?

Overview The first generation of hosted CRM is over. Second generation hosted CRM systems should be built to deliver enterprise-level functionality to the SMB market and departments within an enterprise, and to do that hosted-CRM applications must be built on a workflow engine constructed to deliver true workflow capability. This white paper defines “true workflow”, and its importance to sales and customer service teams.

Further White Paper Details
Publisher	Entellium	File Format	PDF, requires Acrobat Rdr 5
Date Published	August 2004	Downloads	266
Format	White Papers
Topics	Supply Chain Management, CRM, Sales Force Automation, Help Desk

Did you find this white paper useful? 9 out of 16 users found this white paper useful

Baillie Lumber Co. Automates Manual Processes and Optimizes Shipping for Better Customer Service

Publisher:
Oracle

Tags:
erp

Creating Business Value Through Process Integration and Composition

Publisher:
SAP

Tags:
erp

Greif, Inc. Automates and Improves Efficiency of Global Transportation Management

Publisher:
Oracle

Tags:
portals

Grupo Modelo Europa, S.A.U. Improves Profitability With Increased Supply Chain Control and Efficiency

Publisher:
Oracle

Tags:
erp

How Business Networks are Evolving Today

Publisher:
SAP

Tags:
erp

The Ovum View: The perfect call centre

I think hosted call centre services have an absolutely vital role to play in the UK call centre industry. I don’t dispute that multi-channel interaction and CRM solutions certainly can have a positive effect on the delivery of effective customer...

Channel:
Telecoms

Siebel backs rise in hosted CRM services

We'll indelibly change the dynamics of the hosted CRM marketplace for the next couple of years," Siebel said. The company acquired Salesforce rival Upshot to further boost its OnDemand business, and said this week that it would scoop up Ineto...

Channel:
Applications

Quocirca's Straight Talking: The ASPs that won

It too offers hosted business applications but its starting point, as the name suggests, is sales force automation (SFA), including all the CRM capabilities to support sales and marketing departments.

Microsoft chases Oracle, SAP with hosted CRM

Competitors in the CRM market, such as Salesforce.com and Siebel Systems, which database giant Oracle plans to acquire, already offer hosted CRM. Customers "pay for as much CRM as they use in a hosted environment for as long as they want to use it...

Channel:
Applications
Tags:
oracle,
sap,
crm,
microsoft

CRM: Hosted vs packaged - which to choose?

Hosted companies RightNow technologies and Salesforce.com enjoyed 97 per cent and 83 per cent growth in the same year, respectively, with Salesforce.com moving up to 12th place in AMR Research's CRM revenue rankings.

Five reasons Chrome will take over the world

Google already has millions of users on Google Apps - applications from calendaring to video, all hosted on its cloud computing infrastructure, and a Google branded browser is an obvious way to persuade even more users to start experimenting with...

Channel:
Applications
Tags:
browser,
web,
google

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

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