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Infra Provides a Perfect Fit for Country Energy's Distributed Support Model

Overview Country Energy is Australia's newest and largest regionally based energy business. The first challenge facing Country Energy following its formation was to have its service management infrastructure integrated and operational in the shortest possible time. The second challenge was providing onsite support to a network of widespread and often remote centers. The Infra 100% Web application provided a perfect fit for Country Energy's dispersed operations and distributed support model. It enables incidents logged by the service desks to be distributed across the state and accessed 24x7, without requiring the infrastructure and administration overheads of traditional client-server architecture.

Further White Paper Details
Publisher	Infra	File Format	PDF, requires Acrobat Rdr 5
Date Published	October 2004	Downloads	1
Format	Case Studies
Topics	Web Services, SLA

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