SLA White Papers

Infra Provides an Enterprise Solution for St.George Bank

Overview One of Australia's largest banks, St.George, uses Infra technology as an enterprise application to support a range of critical service management functions, including: IT service desks (inbound call centers), Change management workflows for IT and business processes, Integration with network monitoring of bank devices, enabling automated monitoring and servicing of ATMs and LAN servers. Four service desks in St.George use Infra to provide national support for all procedural and network problems affecting the bank's branches and their customers, as well as external merchants.

Further White Paper Details
PublisherInfra File FormatPDF, requires Acrobat Rdr 5
Date PublishedOctober 2004 Downloads2
FormatCase Studies   
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