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ADM, the US Agricultural Giant, Selects Infra for IT Service Management Across Its International Network

Overview Archer Daniels Midland Company (ADM) is a leading global agricultural company engaged in procuring, transporting, storing, processing and merchandising agricultural commodities and products. ADM had a requirement for an IT service management system that could be used company-wide across its substantial network of international plants and offices. ADM selected Infra system. ADM has partitioned the Infra system to protect the integrity of each international work unit's unique data set, including client and call history, while still providing access to common problem types and knowledge.

Further White Paper Details
Publisher	Infra	File Format	PDF, requires Acrobat Rdr 5
Date Published	October 2004	Downloads	52
Format	Case Studies
Topics	SLA

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