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SLA White Papers

Infra's Web-Based Service Management Solution Underpins Navigant's Move to a Centralized IT Support Structure to Manage Its International Travel Network

Overview Navigant International Inc. is the second largest provider of corporate travel management services in North America. With the rate of acquisition set to continue, the IT division wanted to reposition its service and support so that it could continue to resolve IT problems as efficiently as possible as the company grew. The Infra system additionally provided the comprehensive feature set that Navigant would need as it grew. Navigant staff connect to the Infra system via dialup or wireless connection, using PCs and laptops. Infra's web-based architecture was integral to its ability to support Navigant's centralized IT model.

Further White Paper Details
Publisher	Infra	File Format	PDF, requires Acrobat Rdr 5
Date Published	November 2004	Downloads	2
Format	Case Studies
Topics	SLA, ROI - TCO

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Channel:
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Tags:
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marriott,
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Channel:
VoIP
Tags:
skypeout,
skypecasting,
skype

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Channel:
Storage
Tags:
mcdata,
san,
brocade

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Publisher:
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Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

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Publisher:
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Publisher:
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Infra's Web-Based Service Management Solution Underpins Navigant's Move to a Centralized IT Support Structure to Manage Its International Travel Network

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