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The Value, Effectiveness, Efficiency, and Security of IT Controls: An Empirical Analysis

Overview Information technology managers are confronted with a myriad of best-practice frameworks for information technology service management. These frameworks include the Information Technology Infrastructure Library (ITIL) and the Control Objectives for Information and related Technology (COBIT). Advocates of these frameworks promote the value of these guidelines in achieving cost reductions and improving business processes. The purpose of this paper is to investigate the relationship between best-practice IT controls and IT efficiency, IT effectiveness, IT security, and business value.

Further White Paper Details
Publisher	University of Oregon	File Format	PDF
Date Published	June 2004	Downloads	20
Format	White Papers
Topics	Infrastructure Management, SLA

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