Service Level Management White Papers
Aprisma and the IT Infrastructure Library (ITIL)
Overview Today's businesses rely on the many business processes and services supported by IT infrastructure. It is well known that IT failures often lead to significant adverse impact on IT services and hence the business. With this in mind, companies are seeking to align IT with business objectives to ensure that the IT infrastructure consistently supports the business. ITIL provides detailed process definitions for many IT functions that can be adapted to any IT organization. Actually, most processes defined in detail by ITIL are already partially implemented in most IT organizations. The main focus of ITIL processes is on IT Service Management. ITIL consists of a set of 11 Processes and 1 Function all working together to deliver effective IT Service Management.
| Publisher | Aprisma | File Format | PDF, requires Acrobat Rdr 5 |
|---|---|---|---|
| Date Published | June 2004 | Downloads | 37 |
| Format | White Papers | ||
| Topics | |||
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