Monitoring Systems White Papers
Toronto Airport Meets ITIL Standards and Takes Support Levels, Change Management to New Heights With HEAT
Overview The Greater Toronto Airports Authority (GTAA), formed in 1993, is a nonprofit corporation responsible for ensuring that the greater Toronto's regional system of airports meets current and future air service needs. With the increasing demands, the airport needed a centralized way to track all IT incidents and requests for change to ensure nonstop service to its customers and uninterrupted progress on the new terminal. GTAA chose HEAT Service & Support from FrontRange Solutions to log and track all IT-related incidents. HEAT gave GTAA a centralized method of catching and dispatching all requests to either its own first and second level technicians or to external providers.
| Publisher | FrontRange Solutions | File Format | |
|---|---|---|---|
| Date Published | June 2009 | Downloads | 30 |
| Format | Case Studies | ||
| Topics | |||
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