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Business Management White Papers

Delivering ITIL Best Practices Through IT Service Management

Overview The IT Infrastructure Library (ITIL) for IT service management began in 1989, growing out of an effort by the United Kingdom's government to improve IT service management. The model is now embraced by industries worldwide. While ITIL also goes beyond IT service management, it features two volumes on the IT service management discipline at its core: service support and service delivery.

Further White Paper Details
Publisher	Computer Associates International	File Format	PDF, requires Acrobat Rdr 5
Date Published	July 2004	Downloads	123
Format	White Papers
Topics	Business Management, SLA, Service Level Management, ITIL

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Integrated Change & Release Management

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Burda Enacts Comprehensive CRM Strategy With PeopleSoft

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Channel:
IT Governance

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Channel:
SOA/Web Services
Tags:
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Two-thirds (66 per cent) of companies around the globe are using IT infrastructure library (Itil) - the IT service delivery framework - to help manage their IT infrastructure. And in terms of performance, Itil scored an average of three out of five...

Channel:
IT Pro
Tags:
itil,
infrastructure,
cios,
ogc

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Publisher:
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Publisher:
ntl:Telewest Business

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Publisher:
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Publisher:
IBM

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