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Business Management White Papers

Delivering ITIL Best Practices Through IT Service Management

Overview The IT Infrastructure Library (ITIL) for IT service management began in 1989, growing out of an effort by the United Kingdom's government to improve IT service management. The model is now embraced by industries worldwide. While ITIL also goes beyond IT service management, it features two volumes on the IT service management discipline at its core: service support and service delivery.

Further White Paper Details
Publisher	Computer Associates International	File Format	PDF, requires Acrobat Rdr 5
Date Published	July 2004	Downloads	123
Format	White Papers
Topics	Business Management, SLA, Service Level Management, ITIL

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Integrated Change & Release Management

Publisher:
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Ovum Report: IBM Simplfies Service Management to facilitate business and IT

Publisher:
IBM

Burda Enacts Comprehensive CRM Strategy With PeopleSoft

Publisher:
Oracle

Unisys Business Blueprinting - Where Vision Meets Execution

Publisher:
Unisys

InHouse vs Hosted: Location Scout

Publisher:
News.com

IT consulting: Keys to keeping projects on track

Also used in IT project management is the IT infrastructure library (ITIL), the British Standards Institution's Standard for IT Service Management (BS 15000). Prince 2 is widely available and like ITIL, is supervised by its creator, the OGC.

Analysis: Bringing IT in line with the business

In fact, the IT Infrastructure Library (ITIL) - a cohesive set of best practices supported by training and implementation tools - is completely bound up with the modern approach to service management.

Channel:
IT Governance

Quocirca's Straight Talking: All about Itil

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Businesses struggle with SOA complexity

Examples of best practice amongst leading edge adopters include IT infrastructure library (Itil), service desks, asset and configuration management tools, IT portfolio management tools and business service management performance monitoring...

Channel:
SOA/Web Services
Tags:
ovum,
soa

E-auctions slash Whitehall buying costs

The report also said the use of Prince2 project management and IT infrastructure library (Itil) tools are helping departments and local authorities manage programmes and follow IT best practice. The introduction of the BT Premier Value scheme...

Itil standard has mass appeal

Two-thirds (66 per cent) of companies around the globe are using IT infrastructure library (Itil) - the IT service delivery framework - to help manage their IT infrastructure. And in terms of performance, Itil scored an average of three out of five...

Channel:
IT Pro
Tags:
itil,
infrastructure,
cios,
ogc

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

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Publisher:
IBM

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