Business Management White Papers
Delivering ITIL Best Practices Through IT Service Management
Overview The IT Infrastructure Library (ITIL) for IT service management began in 1989, growing out of an effort by the United Kingdom's government to improve IT service management. The model is now embraced by industries worldwide. While ITIL also goes beyond IT service management, it features two volumes on the IT service management discipline at its core: service support and service delivery.
| Publisher | Computer Associates International | File Format | PDF, requires Acrobat Rdr 5 |
|---|---|---|---|
| Date Published | July 2004 | Downloads | 123 |
| Format | White Papers | ||
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