Help Desk White Papers
Wipro Implements ITIL and Improves Efficiencies With Remedy
Overview Wipro provides comprehensive IT solutions and services to corporations globally. To, effectively manage the daily volume of tickets - which may be well over 100 per day for a single customer - Wipro needed a reliable, scalable, and extensively adaptable solution, with automatic workflow capabilities. Wipro selected Remedy because of its flexible AR System platform, which allows them to, easily adapt the solution to provide specific services to each client. Remedy Help Desk significantly automates the entire process. Each customer has a unique call workflow, with specific SLAs built-in, all on a single help desk platform.
| Publisher | BMC Software | File Format | PDF, requires Acrobat Rdr 5 |
|---|---|---|---|
| Date Published | October 2004 | Downloads | 2 |
| Format | Case Studies | ||
| Topics | |||
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