US-based CosmoCom claims CosmoCall Universe will permit a fully integrated Internet and telephone call centre with automatic distribution intelligence to process live calls and messages. The updated version of CosmoCall - its multichannel...
The location-independence of converged network devices thus makes it excellent for hot-desking or remote working scenarios, where a user can simply log in with any device at any location and still have access to the same services.
In addition, Cisco enhanced its Cisco Unity unified messaging product to provide better security to voice mail messages. The secure voice-messaging feature in Cisco Unity 4.04 comes at no additional cost and can be upgraded on existing products for...
It includes a built in spam filter, an RSS reader and improved search and sorting capabilities; users can save the results of a search in a folder and run the search again at a later date, or can colour-code messages to help sorting.
If the password isn't changed when Unity is installed, outside users could log on and read incoming and outgoing email messages. Cisco Unity is a unified communications software package that allows users to listen to email over the telephone or...
Affected products include Cisco IP Phones 7902/7905/7912; Cisco ATA (Analog Telephone Adaptor) 186/188; and several Cisco Unity Express and Cisco ACNS (Application and Content Networking System) devices.