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Improving IT Service Levels for Remote Offices

Overview Learn how to automate remote systems management with ManageSoft for cost-effective management of software and hardware in geographically dispersed offices. More than ever before, the enterprise lives and thrives around the world, in multiple locations, time zones, countries, and continents. But remote offices don't typically have full-service, on-site IT support. When a software application on a remote desktop, laptop, or server fails, it is time-consuming and expensive to send a technician to troubleshoot it, and shipping the computer back to the company's central IT department for even a simple a repair can waste days. This white paper describes how automating remote systems management with ManageSoft provides a single point of control for bandwidth-friendly, automated software deployment, IT asset tracking, license management, software usage metering, and Web-based reporting for remote Windows, Linux, and UNIX systems.

Further White Paper Details
Publisher	ManageSoft	File Format	PDF, requires Acrobat Rdr 5
Date Published	August 2003	Downloads	18
Format	White Papers
Topics	Help Desk, Remote Access - RA Servers, IT Reliability, SLA

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Computer heal thyself, says IBM

Sun Microsystems, one of IBM's main competitors in large servers, is creating its own technology dubbed N1, which will automate tasks often performed by hand and share computing resources across networks, the company has said.

Channel:
PDAs

IBM outlines self-managing blueprint

Sun's N1 initiative, for example, is aimed primarily at automating data centre operations, as is HP's Utility Data Center products. For customers, support for standards would allow a business to automate management of hardware and software from...

Andreessen looks forward - as Opsware looks to Europe

The remaining software company became Opsware, a vendor which claims to be able to save up to around 60 per cent in data centre costs by automating the setting up, running, patching and tracking of assets such as servers.

Channel:
Desktops

NEW! CIO Jury: Two-thirds of IT chiefs see IM as a valuable business tool

I would have to be convinced that it genuinely added business value as opposed to being the latest fad which a number of individuals would waste their time on," he said. The ability for staff working in disparate locations in different time zones...

Channel:
IM
Tags:
cio jury,
cio,
instant messaging,
im

HP hits utility computing acquisition trail

Novadigm's program is designed to help automate software upgrades and other configuration-management activities and bring an element of standardisation to mixed IT environments. In September, HP said it would buy Talking Blocks, a developer of...

Channel:
SOA/Web Services

Radioactive: Toddler telephony taps parental paranoia

Systems such as GPS tracking and RFID are all about automating processes. Fashionable brands are all consuming in the peer-pressure driven children's mobile market but parents still hold the purse strings.

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

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