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Cost Control Through Remote Control

Overview While the price for personal computers continues to decline, the actual cost to own and operate PCs continues to rise. Research has shown that 85% of the estimated yearly cost to own/operate a computer is spent on technical support (15%), administrative tasks (14%), and misdirected end user activities (56%) performed in the course of using the computer. The single largest cost component is the time wasted by end users trying to help themselves or help their colleagues with problems best left to the IS department.

Further White Paper Details
Publisher	Netopia	File Format	PDF
Date Published	April 2002	Downloads	206
Format	White Papers
Topics	VPNs, Remote Access - RA Servers, Help Desk

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