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Controlling Costs With Service Management Best Practices

Overview Best practices in service management operations, especially standards such as those found in ITIL, are having positive effects in improving IT customer support and improving business bottom lines. Join Senior IDC analyst, Fred Broussard as he discusses the current state of service management best practices and their adoption in business operations today. Then hear a real-life situation from a satisfied CA customer who will tell you how they are using modular Unicenter ServicePlus technology to drive effective service management operations.

Further White Paper Details
Publisher	Computer Associates International
Live Date	18th September 2004 03:00 BST
Format	Webcast
Topics	Service Level Management, Customer Support Services, ITIL

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