A survey has revealed that direct sales expert, Dell is continuing to climb the corporate ladder at the expense of Compaq and IBM. According to US IT managers, Dell listens to its customers more and makes more durable products than its rivals.
By its our admission, the new unit, called Alternative Channels, is looking to iron out past inadequacies with customer satisfaction levels by developing alternative routes to market, such as focusing on the internet through its bt.com website and...
Both companies make technology which manages the roll-out and deployment of software across large enterprises, an increasingly important area as IT architectures get ever more complex. It also said customer satisfaction was its top priority and...
IM is the foundation for Microsoft's vision of selling software that manages a company's communications functions. Central to this vision is Microsoft's adoption of Session Initiation Protocol (SIP), which allows multiple forms of media, such as...
Dell plans to invest more in its sales channels, both in sales contacts and its online presence, in its website front and back end. Computer manufacturer Dell is to focus on customer satisfaction, which it said on Wednesday is something it "had not...
Pure-play online retailers scored more highly on customer satisfaction than the web counterparts of traditional high-street brands over the Christmas shopping period. A survey of 10,500 consumers on the top 30 retail websites in the UK, conducted...
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