Easynet's business broadband services offer speeds of up to 8Mbps which - with service level agreements, multiple IP addresses and a good contention rate - can cost up to £200 per month. Easynet has launched the first challenge to BT in wholesale...
You've got to be realistic -- it's wrong to expect a community of volunteers to sign up to an agreement guaranteeing levels of support. The survey also found that 42 percent of developers interviewed cited the "lack of accountability provided by...
If processes are improved and the calls to the service desk drop off, then the organisation's energy can be directed away from firefighting to enabling the business in new ways and, ultimately, increasing profitability.
Not having to worry about software licence fees and proprietary protocols makes you less vulnerable to changes in vendor strategy. Windows Small Business Server, for example, is designed to chunter happily away in a corner, managing the everyday...
Tesco is using products from CA as part of the project, including desktop management and security software, and products called Service Desk, Support Bridge and Network and Systems Management. The giant retailer is implementing a set of new systems...
International law firm Eversheds has signed a £27m managed services deal which will see it hand over the management of its UK service desk and desk-side support along with the hosting of its data centres to Computacenter Services.
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