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Service Level Management White Papers

A Comprehensive Approach to Optimizing IT Service Delivery

Overview Did you know that inefficiencies comprise more than 50 percent of total service delivery costs? And did you know there is something you can do about it? You can transform your IT department into a strategic value center. This whitepaper discusses the cost savings associated with standardizing IT service delivery into a single facing, automated solution. A complete understanding of these savings along with the critical business requirements for implementing a successful service delivery management solution is included. In addition, this paper explains how companies can realize 20-40% savings in IT service delivery costs, as well as significant increases in employee productivity and customer satisfaction.

Further White Paper Details
Publisher	Managestar	File Format	PDF, requires Acrobat Rdr 5
Date Published	August 2004	Downloads	132
Format	White Papers
Topics	Service Level Management, SLA, Help Desk, IT Reliability, Cost Control - Risk Mgmt.

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