You are here: silicon.com > Resources > White Papers > Data Management > Data Infrastructure > Knowledge Management

Real-Time Support for Your Prime-Time Organization

Overview Hear from Nick Sourant, Director of IT Help Desk at Cox Communications, one of the largest cable companies in the world, how they have implemented SupportSoft's support automation solutions and discover what real world benefits Cox has experienced. They will take you through today's customer and user support landscape and show you how to implement a Real-Time Service Management solution to make immediate and measurable impact on your organization's efficiency.

Further White Paper Details
Publisher	SupportSoft
Live Date	26th August 2004 03:00 BST
Format	Webcast
Topics	Knowledge Management, Business Intelligence / Data Warehousing

Did you find this white paper useful? 5 out of 6 users found this white paper useful

Enterprise Data Management: 7 mistakes you can't afford to make

Publisher:
Embarcadero Technologies

Managing Corporate Silos of Knowledge

Publisher:
MDY Advanced Technologies

Achieving Higher-Level Learning Through Adaptable Semantic Web Applications

Publisher:
Inderscience Enterprises

Entopia K-Bus: Using Your Organization's Intellectual Capital to Drive Competitive Advantage

Publisher:
Entopia

Information Lifecycle Management for Data Warehousing: Taming the Tera-flation

Publisher:
SAND Technology

Devil's Advocate: Ethernet power

Delivering modest amounts of electricity along the network cable will solve some problems very neatly. Moreover, the mess of power distribution on the average desk is a problem that has only been getting worse.

Carriers' fortunes change with IP

The telecoms landscape has changed dramatically since the mid-1990s. The main driver for enterprises to move to IP is the desire to reduce cost through convergence,” says Duncan Black, director of corporate networking strategies, Cable & Wireless.

Channel:
Comment & Analysis

Quocirca's Straight Talking: Time for mobile apps

So how is this landscape changing? Sending a message down a fixed network cable, the bandwidth available is known (approximately) as well as that the message will almost certainly get there. However, Quocirca believes that the sum total of these...

Channel:
Mobile & Wireless

Call centres lag behind on IP adoption

Network provisioning costs have also been halved at our new Stockton site as we only need one set of wiring and one CAT 5 point per desk rather than two sets of wiring and separate points for voice and data.

Channel:
VoIP
Tags:
call centre,
voip

Analysis: Bringing IT in line with the business

If processes are improved and the calls to the service desk drop off, then the organisation's energy can be directed away from firefighting to enabling the business in new ways and, ultimately, increasing profitability.

Channel:
IT Governance

UK business lacking high fibre diet

C is for Cable & Wireless The UK's business efficiency is being threatened by relatively slow broadband speeds, according to a report by the Communications Management Association. Back in April last year, we warned there was a limited window of...

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

Also on silicon.com

Site Navigation:

Real-Time Support for Your Prime-Time Organization

Quick Sitemap Links:

About Us

Search

Blogs

Verticals

Advertising Features

CNET Networks in Europe

CNET Networks in the United States

CNET Networks in Asia Pacific