However, the firm now takes orders over the phone in an attempt to attract more customers. He added that Virgin wants to differentiate itself from competitors by its level of customer service and has implemented sophisticated CRM systems to manage...
Somehow the next stage is always the same electronic announcement: "All our agents are busy answering other calls. Customer relationship management is a brilliant idea. It moves away from creating products in isolation to driving a company forward...
Many of the big customer relationship management (CRM) players - including eWare, Onyx, Oracle, and Siebel - are hungrily bidding for contracts in the government space. Oracle recently signed a deal with Cambridge City Council, which is projected...
The revised product, called CRM 2.0, features customer relationship management tools that help companies link the software with other J.D. Edwards to add software to CRM 2.0 that is designed to let salespeople update customer account information...
NetSuite CEO Zach Nelson has waded into the debate over the threat Microsoft's on-demand offering will present to a CRM market created by upstart start-ups such as RightNow Technologies, Salesforce.com and his own company.
The deal will see 1,300 Carphone staff using NetSuite's CRM+ package in order to track customer orders and subscriptions and better resolve customer service issues. TalkTalk, the home phone and free broadband arm of Carphone Warehouse, has signed a...