SLA White Papers
New Edge Networks Service Level Agreement for Frame Relay Service, Frame Over DSL Service, and ATM Cell Relay Service: Base Document
Overview This paper explains about New Edge Networks service level agreement. New Edge Networks strives to provide the highest quality data communications services. This SLA paper comprises of specific appendices for the Frame Relay, Frame Relay over DSL, and ATM Cell Relay Services. It also includes the SLA terminology, network reference models, general terms and conditions, and source references, while the appendices state the Service-specific objectives.
| Publisher | New Edge Network | File Format | |
|---|---|---|---|
| Date Published | October 2003 | Downloads | 18 |
| Format | White Papers | ||
| Topics | |||
-
Did you find this white paper useful?
White Paper RSSITSM: A Customer-Focused, Process-Oriented, Cost- Justified Approach to Success
DownloadIn today's complex IT environments, the need for expertise in specific, focused areas has presented a challenge to IT management to have the right level of expertise in place, at...
Sample service level agreement for application support
Consulting firms that provide support to their clients use service-level agreements to make sure both sides get what they need. This SLA template, updated in November 2003, can be used...
SLA Metrics
Which metrics should we use for our service-level agreements? That is a hard question, and like so many other SLA -related questions, many of the details of the answer will...
Sample SLA for outsourced data backups and retrievals
Use this sample service level agreement (SLA) if your organization is entering into a contract with a third-party provider to outsource your data backups. This sample document will help you...
Outline responsibilities and objectives with this SLA for internal business units
This sample SLA is designed to help you outline service level roles and responsibilities between your IT department and your organization's business units. An SLA enables IT to get an accurate...
