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SLA White Papers

Ensuring Business Continuity Through the Proactive Response to Security Threat Intelligence

Tags:
sla,
desk,
remedy,
range

Overview This white paper explains about Symantec?nDeepSight?nAlert Services with Remedy Help Desk and Remedy's Action Request System. The solution enables the automated creation of help desk tickets containing the rich security content from DeepSight Alert Services¡¦ personalized security vulnerability and malicious code alerts. It automates the entire range of service level agreement (SLA) processes from defining SLAs and monitoring compliance to collecting and analyzing performance data, addressing problem areas, and continually refining the services offered.

Further White Paper Details
Publisher	BMC Software	File Format	PDF, requires Acrobat Rdr 5
Date Published	June 2004	Downloads	45
Format	White Papers
Topics	SLA, Disaster Recovery, Network Security

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