SLA White Papers
Service Level Management and Service Level Agreements
Overview This white paper explains the role of Role of SLAs in SLM. Service level agreements (SLAs) have become an important tool in IT's efforts to define and maintain network service levels when acquiring network resources from external providers. IT organizations don't develop SLAs for the sole purpose of managing network services from external providers. They are also used to set expectations and manage services delivered to internal users. When developing these internal SLAs, the top objectives are somewhat different than those for external services.
| Publisher | International Network Services | File Format | PDF, requires Acrobat Rdr 5 |
|---|---|---|---|
| Date Published | March 2002 | Downloads | 7 |
| Format | White Papers | ||
| Topics | |||
-
Did you find this white paper useful? 1 out of 1 users found this white paper useful
White Paper RSS
Download
Register
