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ROI - TCO White Papers

The Insider's Guide to Knowledge Management ROI: Quantifying Knowledge-Enabled Customer Service and Support

Overview This white paper provides an overview of the issues related to calculating return on investment (ROI) for knowledge management (KM) initiatives in the call center and help desk environments. It includes the necessary information needed to create a plan for introducing KM into the enterprise. This paper also reviews ServiceWare's approach to ROI and explores the results and benefits that customers have realized by implementing KM.

Further White Paper Details
Publisher	ServiceWare Technologies	File Format	PDF
Date Published	February 2004	Downloads	46
Format	White Papers
Topics	ROI - TCO, Knowledge Management

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