Pulver, who runs the Internet consulting firm Pulver.com, said analysts and the media have over-hyped IP telephony, which sends voice as packets of information over data networks. The PSTN is not about to be killed off by Internet telephony, nor...
Mobile operators are missing a trick by focusing their efforts on data - there's plenty more cash to be rung out from traditional voice minutes at the expense of fixed-line telephony, according to a new report.
IP telephony, or voice over IP, is now commonplace in many large enterprises. The contact centre is often at the bleeding edge of enterprise IT strategies, yet state-of-the-art telephony doesn't always figure high on the wish list.
On an IP infrastructure, IVR systems no longer require telephony cards as both voice and data travel through one converged network. Traditional call centre technologies are proprietary, meaning any change or upgrades comes at a relatively high cost...
Juniper, a rival of networking giant Cisco, will use technology from Kagoor to sell its communications equipment to telephone companies that plan to use Internet Protocol instead of traditional telephony technology to carry phone calls.
When it comes to sending voice packets over Internet Protocol networks - aka IP telephony or, more often nowadays, voice over IP or VoIP - it's no different. Skype users can now buy phone numbers for others to call them on and use voicemail like...