SLA White Papers
Implementation of ITIL
Overview The IT Services provided by the IT organization capture subjects such as, Quality of Service, Service Level Agreement, Service Level Reports, etc. Organizational aspects cover subjects such as roles and responsibilities of IT staff. Organizational aspects will not only cover the responsibilities within your organization but those responsibilities of your outsourcing agreement. Education, training and required skill levels are among the organizational aspects as well. Tools and technology deals with which IT management tools are going to be used to support the IT staff with their tasks, roles and responsibilities and their way of working, captured in preferably formal processes and procedures.
| Publisher | InterProm USA | File Format | PDF, requires Acrobat Rdr 5 |
|---|---|---|---|
| Date Published | February 2002 | Downloads | 16 |
| Format | White Papers | ||
| Topics | |||
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