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Service Level Management White Papers

IT Service Management: An Overview

Overview The purpose of this paper is to provide the reader with an introduction to the field of IT Service Management (ITSM) using the best practice guidelines of the IT Infrastructure Library (ITIL). It also explains how ProActive can assist IT service providers with the transition from a technology focused to a customer-focused culture. The paper examines the rationale behind the development of the library and provides a very brief overview of the core ITSM functions that organizations should implement to ensure the delivery of customer-focused IT services.

Further White Paper Details
Publisher	ProActive Services	File Format	PDF, requires Acrobat Rdr 5
Date Published	September 2003	Downloads	13
Format	White Papers
Topics	Service Level Management, SLA

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IT consulting: Keys to keeping projects on track

Also used in IT project management is the IT infrastructure library (ITIL), the British Standards Institution's Standard for IT Service Management (BS 15000). As well as assigning responsibility, Prince 2 has guidelines on how to manage risk...

UK announces plan for culture web library

The UK government will today announce a plan to make Europe's culture more easily accessible via the internet. The Action Plan, which will be unveiled in full later today by minister for culture David Lammy, aims to forge strong links between the...

Analysis: Bringing IT in line with the business

The Burton Group's Disabato says: "ITIL/ITSM is a huge undertaking that will require a shift in corporate culture. In fact, the IT Infrastructure Library (ITIL) - a cohesive set of best practices supported by training and implementation tools - is...

Channel:
IT Governance

Quocirca's Straight Talking: All about Itil

It stands for IT infrastructure library and is an approach to IT services management. Itil was developed as a set of practices in the UK through the late 1980s and early 1990s, primarily as guidelines for the public sector.

Businesses struggle with SOA complexity

She told silicon.com: "It's a modular transition. Examples of best practice amongst leading edge adopters include IT infrastructure library (Itil), service desks, asset and configuration management tools, IT portfolio management tools and business...

Channel:
SOA/Web Services
Tags:
ovum,
soa

CIO Agenda: The 2007 tech shopping list

A new entry on the shopping list this year is IT infrastructure library, which 47 per cent of CIOs cited as a priority. Today Andy McCue examines what's hot and what's not when it comes to the enterprise technology shopping list for the next year.

Channel:
CIO Jury
Tags:
cio agenda

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

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