SLA White Papers

IT Service Management: A Practical Approach to ITSM Implementation and Support

Overview As an increased number of organizations, begin to focus on best practices for managing IT service and look to implementing ITSM, issues of developing and maintaining the appropriate support resources and expertise become critical. This paper discusses the Need for ITSM support resources and expertise. It will also describe the need for ITSM Infrastructure Support.

Further White Paper Details
PublisherRL Information Consulting File FormatPDF, requires Acrobat Rdr 5
Date PublishedMay 2002 Downloads30
FormatWhite Papers   
Topics

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