You are here: silicon.com > Resources > White Papers > IT Management > User Satisfaction > SLA

SLA White Papers

IT Service Management: Policy Based IT Service Management

Overview Policy Based Service Management Architecture is a best practice model that articulates a functional process model, including process inter-relationships, for an IT organization to be an enterprise wide service provider. SolutionMethod depicted below is a primary example of an IT Service Management Architecture that is policy based. It encompasses a methodology that identifies the necessary IT policies, practices, procedures, guidelines, standards, conventions, and rules needed to support the business and their process inter-relationship.

Further White Paper Details
Publisher	RL Information Consulting	File Format	PDF, requires Acrobat Rdr 5
Date Published	March 2004	Downloads	20
Format	White Papers
Topics	SLA, Service Level Management

Did you find this white paper useful? 0 out of 1 users found this white paper useful

Achieving a Cultural Revolution

Publisher:
ITILPeople.com

24*7 Data Center Support for a Manufacturing Company

Publisher:
Wipro

Trialware: Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support

Publisher:
NTRglobal

CGI Group Inc. Turns to BMC Application Problem Resolution to Improve Customer Satisfaction for Top Telecommunications Client

Publisher:
BMC Software

Tags:
service level management

Winn-Dixie Gets Groceries to Customers Faster by Enhancing Workload Automation and Systems Monitoring

Publisher:
CA (Computer Associates)

Tags:
groupware - workflow

Major outsourcing firms failing clients, says report

Smaller outsourcers - even those as large as ITNet - come out as being able to work more closely with clients in the study of outsourcing relationships. Service providers want to move to the profitable higher ground of business process outsourcing...

Channel:
IT Director

Business process outsourcing to threaten the old world order

But next-generation outsourcing is about business process outsourcing, and unless these companies address their business relationships they will lose out. Moreover, despite frequent talk about partnership, a large proportion of the 640 users...

Channel:
Comment & Analysis

CIO Jury: Are IT departments the new "corporate police force"?

Perhaps a more interesting question is why Boeing has a policy forbidding relationships with co-workers - that seems a little archaic and possibly contravenes human rights somewhere. IT departments feel increasingly under pressure to be the...

Channel:
CIO Jury

Quocirca's Straight Talking: Service management

Repeatedly, Quocirca research finds that IT management policies are not being kept to or are out of date, be it in storage, security, disaster recovery or any other topic. We hear a lot about how we should organise our IT infrastructures to provide...

US bids to hold on to net

We do not believe in adding an inter-governmental layer of bureaucracy over such a dynamic medium as the internet. For those of you that are looking for the holy grail, for the meaning of life, for the fountain of youth, it does not lie in the DNS...

Channel:
WebWatch

Opinion: Insourcing - when the honeymoon is over

From Sainsbury's and Accenture to Prudential and Capgemini, the media would have you believe that companies are falling over themselves to call time on outsourcing relationships and bring operations back in-house.

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

Also on silicon.com

Site Navigation:

SLA White Papers

IT Service Management: Policy Based IT Service Management

Quick Sitemap Links:

About Us

Search

Blogs

Verticals

Advertising Features

CNET Networks in Europe

CNET Networks in the United States

CNET Networks in Asia Pacific