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SLA White Papers

Delivering ITIL Best Practices Through Unicenter ServicePlus

Overview It is important to understand that an ITIL solution is not merely about implementing products. ITIL is a methodology that requires a re-thinking of methods and practices. While CA provides a number of solutions to support the implementation of ITIL-based best practices in every area of service and security management, this paper focuses on the ITIL support offered by the Unicenter ServicePlus suite of solutions, which forms the backbone of CA's Service Management strategy.

Further White Paper Details
Publisher	Computer Associates International	File Format	PDF, requires Acrobat Rdr 5
Date Published	August 2003	Downloads	23
Format	White Papers
Topics	SLA, ITIL

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