SLA White Papers
Delivering ITIL Best Practices Through Unicenter ServicePlus
Overview It is important to understand that an ITIL solution is not merely about implementing products. ITIL is a methodology that requires a re-thinking of methods and practices. While CA provides a number of solutions to support the implementation of ITIL-based best practices in every area of service and security management, this paper focuses on the ITIL support offered by the Unicenter ServicePlus suite of solutions, which forms the backbone of CA's Service Management strategy.
| Publisher | Computer Associates International | File Format | PDF, requires Acrobat Rdr 5 |
|---|---|---|---|
| Date Published | August 2003 | Downloads | 23 |
| Format | White Papers | ||
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