SLA White Papers
ITSM: A Customer-Focused, Process-Oriented, Cost- Justified Approach to Success
Overview In today's complex IT environments, the need for expertise in specific, focused areas has presented a challenge to IT management to have the right level of expertise in place, at the right time, and at a cost-justifiable level. Over the past few years, however, a new model of external service provision, a Managed Service Provider (MSP), has arisen. ITIL plays such an important role in the MSP area that the Managed Service Provider Association recently announced a quality service initiative to adopt ITIL as a standard for operational best practices within MSP Association members.
| Publisher | InteQ | File Format | PDF, requires Acrobat Rdr 5 |
|---|---|---|---|
| Date Published | May 2002 | Downloads | 65 |
| Format | White Papers | ||
| Topics | |||
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