SLA White Papers
The Peregrine Evolution Model for Service Management
Overview Peregrine has designed the Evolution Model for Asset and Service Management by leveraging a variety of sources. The model incorporates industry analyst research, industry standards and frameworks such as ITIL and COBIT, and Peregrine's own experience from working with leading IT shops for more than 20 years. This paper will specifically address the Peregrine Evolution Model for Service Management.
| Publisher | Peregrine Systems | File Format | |
|---|---|---|---|
| Date Published | May 2004 | Downloads | 90 |
| Format | White Papers | ||
| Topics | |||
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