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Service Level Management White Papers

Southampton City Council Streamlines Procurement Process and Meets Service Level Agreements With Infra Software

Overview Southampton City Council has more than 9000 staff providing services to the community of the City and its district. More recently, the Council has implemented a change management system from Infra. The change management solution is used for all computer procurement, to enable staff to place orders for new equipment and track the delivery process through to installation. The council now has 130 users of Infra - 50 at any one time - based at 95 different locations across the city. Since the success of the Infra Change Management solution, the Southampton IT team is looking at using the software for other projects as part of their ongoing service delivery refinement.

Further White Paper Details
Publisher	Infra	File Format	PDF, requires Acrobat Rdr 5
Date Published	July 2004	Downloads	3
Format	Case Studies
Topics	Service Level Management, SLA

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